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SHIPPING & RETURNS

 

SHIPPING

 

ORDER PROCESSING 

 

Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.

 

SHIPPING + HANDLING 

 

Fly Crown Ltd. online purchases are shipped via Canada Post from our location in Toronto. Unfortunately, we cannot ship to PO, APO, or FPO boxes. Fly Crown Ltd. is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

 

Shipping method(s):

RegionRateEstimated Delivery Time
Canada $15 CAD 5-10 Business Days

 

The delivery times are only estimates and orders may experience delays during periods of high traffic.
Please check back with us periodically for any updates regarding our shipping policies. If you have any questions, please contact us at info@flycrown.ca

 

RETURNS

 

RETURN POLICY

 

  • Items must be returned within 14 days from the day you receive your order.
  • Merchandise must be unworn, tags attached, and free of ANY defects.
  • All items on sale are no refundable. 
  • If the above requirements are met, a exchange will be granted for the original item paid for the merchandise. Any difference between price will be credited in the form of a gift certificate. Shipping costs are not refunded.

 

EXCHANGES

 

If you would like to exchange your item(s) for a different size or colour, please return the purchased item and place a new order for the desired item.

 

STEPS FOR MAKING A RETURN

 

  1. To request a return label, please info@flycrown.ca
  2. Place the prepaid return label issued to you on the outside of your package.
  3. Drop off at any Canada Post location.
  4. Keep tracking information for your records. The tracking information is located on the label.
  5. Please allow 3-5 business days from the time we receive the return for a credit to be issued.
  6. Items that are marked FINAL SALE will NOT be accepted.

 

REFUSED PACKAGES

 

Any order that is not able to be delivered by Canada Post will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.

 

If you have further questions, please contact info@flycrown.ca